It was awful this morning shortly after 5 a.m. at Best Buy. The line outside moved well, and my wife and I were inside the store by 5:15. But there were more lines inside Best Buy, and they weren’t moving very much at all.
While many of the early birds had been given tickets guaranteeing a laptop or LCD TV, they were herded into a line with others like myself, there to buy some computer accessories advertised at good prices.
People behind me with early bird tickets were fretting at the delay, and those without the tickets had no idea whether the items they were there to buy would be available when they finally reached the spot to make their purchases — in maybe an hour or two, given lack of movement. The man in front of me gave up after about 25 minutes, and I lasted just another minute or two before heading home for a nap before work.
Despite taped arrows on the floor to lead shoppers in their desired direction, store personnel were giving conflicting information — or sometimes no information at all — about the location of the great sale items. Perhaps Best Buy did a good job of maximizing its Black Friday doorbuster sale, but they blew it on good customer service.