The State Banking Department has published a guide for borrowers facing difficulties paying mortgages or dealing with property damage after Sandy blasted the region.
Here’s the update from Banking:
All customers affected by Hurricane Sandy, including small business customers, can call 1-855-729-1764. The team answering this number is available 24 hours a day, is specially trained and is dedicated solely to this issue.
- Customers can also reach out to Bank of America on Twitter @bofa_help, contact their usual bank representatives, or stop by any branch. Small business banking experts are also available and reaching out to their small business customers in affected areas. All Bank of America call centers, online banking and mobile banking also continue to be available.
- Additional information about Bank of America’s Customer Assistance Program can be found at www.bankofamerica.com
- To report damage to a vacant property that is serviced or owned by the bank, call: 1.800.852.8306 ext. 2158 or notify us at firstname.lastname@example.org.
Customers affected by Hurricane Sandy should contact the following:
Mortgage: 1-800-933-9100, Option 2
Home Equity: 1-877-230-8515, Option 2
Customers affected by Hurricane Sandy should call 1-888-356-0023.
Customer Service: Call 1-800-283-7918 for general questions or inquiries.
Property Claims: In the event of property damage or destruction as a result of the storm, please call 1-866-844-2198 (CitiMortgage Property Damage Claim Center).
Customers should contact the regular toll free hotline at 1-800-766-4622.
Customers should contact the regular toll free hotline at 1-877-304-3100.
Customers affected by Hurricane Sandy should call 1-888-480-2432.
- Mortgage: If a customer’s home is damaged or the storm has created a financial hardship, customers should directly call the Disaster Assistance hotline at 1-888-818-9147 or 555-213-7700. (Monday – Thursday 7:00 a.m. – 10:00 p.m. CST; Friday 7:00 a.m. – 9:00 p.m. CST; Saturday 8:00 a.m. – 2:00 p.m. CST).
- Home Equity: For customers with questions regarding their Home Equity loan, customers may call 1-866-249-5075 (Monday – Thursday, 7:00 a.m. to 8:00 p.m. CST; Friday 7:00 a.m. – 5:00 p.m. CST)