Xerox expands in Europe with Invoco purchase

|

Xerox has agreed to acquire German-based Invoco Holding, expanding its European customer care services.
Headquartered in Norwalk, more than 140,000 Xerox employees serve clients in 160 countries, providing business services, printing equipment and software for commercial and government organizations.
Invoco will provide Xerox’s global customer base with access to German language customer care services while enabling Invoco’s existing customers to take advantage of Xerox’s business process outsourcing capabilities, including customer care service spanning 175 facilities and serving clients in more than 30 languages.
“Invoco will blend seamlessly with our current operations as we expand our BPO footprint in Germany and execute our European customer care strategy,” said Simon Verzijl, group president of Xerox’s commercial business process outsourcing in Europe, in prepared comments. “Together our goal is to expand service and capability across Europe to new and existing local market and multi-national clients.”
This acquisition follows Xerox’s similar customer care acquisitions in the European market, including Unamic (Benelux region) in 2011, and both WDS (U.K.) and XL World (Italy) in 2012. The addition of Invoco’s German-speaking capabilities expands Xerox’s customer care language capabilities that are now offered in facilities in the United Kingdom, France, Netherlands, Belgium, Turkey, Czech Republic, Romania, Italy and Albania.

Categories: General

Comments are closed.