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Behind the scenes at Webster Bank Arena

Who’s sick of cell phones at concerts?

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Frank Sampedro was scowling. The guitarist in Neil Young’s band, Crazy Horse, was playing on stage at Webster Bank Arena last winter and he looked out into the mass of fans near the front of the stage and saw her. She was using her cell phone to take a bunch of pictures and appeared to […] [Read More]
Categories: General

An arena’s worst nightmare

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If you live in the Calgary, Canada area and have tickets to see Kiss, Rush, Bruno Mars, Selena Gomez or Carly Rae Jepson at the Saddledome arena, you’re most likely getting your money back. Those July and August shows are probably going to be cancelled, and there’s a good chance the rest of the summer […] [Read More]
Categories: General

Doing Our Part, With A Smile

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The first people are expected to line up Thursday afternoon, June 6, more than 12 hours before the arena’s doors open. They will most likely be desperate for something that has become out of reach for millions of Americans. Basic dental care. The Connecticut Mission of Mercy free dental clinic on June 7-8 will bring […] [Read More]
Categories: General

Arena security, after Boston

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The man from Homeland Security was stern. We had an important responsibility, he told arena event-day staff this week. We see bags, we see behavior, we see the look in someone’s eye. We have the safety of thousands of patrons in our hands. He needed to know, can we handle that? In the wake of […] [Read More]
Categories: General

The word every concert goer needs to know

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The word is presale. In the prehistoric concert world, fans would line up at the box office window hours or even days in advance, set up a beach chair and wait for the tickets to go on sale. Simple. You make the sacrifice, you get good seats. Several decades ago, online ticket sales meant you […] [Read More]
Categories: General

The word no one likes: Postponed

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Postponing an event at Webster Bank Arena is always a last resort. Too much effort goes into scheduling a hockey, basketball game, concert or family show. Tickets have been sold, travel plans made, work schedules adjusted, budgets set. Pulling the plug is avoided at all costs. Then something like the Blizzard of 2013 comes along […] [Read More]
Categories: General

Getting the word out, in a big way

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This drives us crazy: We’re talking to someone about Webster Bank Arena and they say, “I didn’t know (insert band name) is playing there.” Arrgghh. So, you didn’t see any of the website and print ads, the Facebook and Twitter posts, the e-mail blasts or the press releases? Disney On Ice, Harlem Globetrotters, NCAA basketball, […] [Read More]
Categories: General

Here’s proof Santa exists

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He had his own dressing room at Saturday’s Boston Pop Holiday show at Webster Bank Arena. [Read More]
Categories: General