Metro-North speaks out late trains, crowded cars

With complaints and bad press about Metro-North mounting, the railroad tried to offer some kind of explanation to its weary customers on Tuesday:

Right from the start, the railroad admitted to problems:

“Many of you have recently asked about the consistency of the service we have been providing, and with good reason,” the letter begins. “Trains that once arrived like clockwork now arrive late. This poor reliability has taken its toll on your commute and we want to answer your questions and explain what is going on.”

You can read the full statement here.

The statement wasn’t signed, and a spokeswoman said that it is not a letter from Metro-North’s new president, Joseph Giulietti, who started work on Monday.


Categories: General
Wes Duplantier

One Response

  1. Mayor McCheese says:

    I read their statement. All I can say is “So what?” There is no accountability. All they keep talking about is the 100 year old equipment. That’s all it is I guess. Their lack of adequate planning, adequate communication, adequate maintenance apparently has nothing to do with it. They bought a bunch or new trains, but they didn’t so appropriate planning when they bought them and now our new trains use 1990’s technology. Why no flat screen monitors in the cars to provide meaningful information? Who needs that as long as we have the same display as on my 1978 Casio calculator?