With complaints and bad press about Metro-North mounting, the railroad tried to offer some kind of explanation to its weary customers on Tuesday:
Right from the start, the railroad admitted to problems:
“Many of you have recently asked about the consistency of the service we have been providing, and with good reason,” the letter begins. “Trains that once arrived like clockwork now arrive late. This poor reliability has taken its toll on your commute and we want to answer your questions and explain what is going on.”
You can read the full statement here.
The statement wasn’t signed, and a spokeswoman said that it is not a letter from Metro-North’s new president, Joseph Giulietti, who started work on Monday.