MNR conductor writes apology to passengers

An incident Friday morning in which an express train leaving New Haven for Grand Central Terminal was cancelled led a conductor to leave a typed letter of apology on the seats of the same train this morning.

Conductor Michael Shaw wrote that “I am as sick of apologizing as you are of hearing of it. (I) wanted you to know how embarrassed and truly sorry myself and my crew are for this unacceptable incident.”

Metro North spokesman Arron Donovan said while the railroad shares Shaw’s concerns “we do not condone his methods of communicating them. Shaw is one of the many Metro North Railroad employees who care deeply about our customers.”

Here is Shaw’s letter:


Frank Juliano