Metro North riders give rail officials an earful

POST file photo by Frank Juliano

POST file photo by Frank Juliano

More than a third of the 670 people who responded to a survey by the Connecticut Commuter Action group on Metro North Railroad’s performance also submitted detailed comments.

Those comments point out that much work still needs to be done before riders again feel confident of the safety and reliability of the nation’s second-largest commuter line.

If this was an actual report card, “Needs improvement” would show up in many of the subjects.

Here are some sample comments:

If it keeps up, I’ll be forced to move out of CT or get a job locally. After 10 years of commuting this decreased performance in the past 8 months is the last straw. 4/13/2014 11:35 AM

This service is really shameful for the amount that we pay. I have not been on a train in the last 6 months that has arrived on time and if I have it has not been more than once or twice and I’m a daily commuter. Rude conductors go completely unpunished, even the ones who I have advised metro north sleep on the train during the train ride….how do you not get fired for that? I would be fired immediately if my boss caught me sleeping on the job 4/11/2014 7:05 PM

Wish bus service and trains would coordinate schedules. If I’m lucky and there aren’t too many bus stops, no construction, the bus driver isn’t talking to someone and the trains are their usual couple of minutes late I make my train. Otherwise I have to wait another half hour. That means a lot in the morning! 4/13/2014 10:56 AM

Makes one wonder how many years they skimped (for whatever reason) to get to this recent past year of disaster and now leaving passengers getting on the train and hoping they arrive safely. We were angry when our trains were late now we are scared to even get aboard. 4/13/2014 9:19 AM

We have had the worst experience with delayed trains to Milford from Fairfield this school year. I feel terrible for the freshman girls. We have made other arrangements to travel to school at this point. I understand the power outage. Which we did not get credit for because it was only given to those who requested it. (Many Lauralton Hall students from lower Fairfield County take the train to the Milford high school). 4/13/2014 9:19 AM

Yard stops should be eliminated. They only make the trains later. This inconveniences passengers. It is especially irritating when the train is already behind schedule. 4/12/2014 9:28 AM

Riding Metro North is like being transported into a 3rd world nation. Completely unacceptable transportation for the NYC metro area. It is a complete embarrassment and if there were an alternative, the trains would be empty. 4/10/2014 11:30 AM

Read all of the comments here: CAG SURVEY – COMMENTS

James Cameron, head of the Commuter Action Group, said the sample size was larger than he’s hoped, and that he has shared the results with state DOT officials and with Metro North.

“The idea was to capture the mood of commuters coming out of our horrible winter to have a baseline against which to measure improvements in the months to come,” Cameron said.

“Though we had 642 respondents in seven days, I have no illusions of this being a scientific or representative sampling.  Clearly, those with the strongest opinions took time to take the seven-question, two-minute online survey.”






Frank Juliano