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Monthly Archive for January, 2010

: January, 2010

Phoning It In

A spirited discussion occurs among entrepreneurs whenever the topic of selling surfaces. The conversation will often include the merits of selling over the telephone over the need to be face-to-face

Selling OUT of a Sale

It happened again. A client came to me and wanted me to help them salvage a sales call that had gone terribly wrong. It is as if they wanted me to give them a “morning after pill” for sales calls or

Transparency, Behavior and Experience

Business owners work extra diligently to create the best products and services they can to attract shoppers, clients, and customers. They compete on the basis of having built a better mousetrap, a