Timeshare Tensions

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The Hilton hotel chain is most closely associated with short term stays for either business professionals or leisure travelers intent on using the hotel for visiting the local area near the hotel.  Generally, the traveling public views a hotel stay as a single transaction and is shopped for based on only one or two variables: […] [Read More]
Categories: General

Branding Vegas Style

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One of the largest trade shows in the country is orchestrated by a Newtown, CT based organization, the National Shooting Sports Foundation. Each year, they put together an industry conference that attracts over 60,000 attendees from backgrounds as diverse as military, law enforcement, people interested in self defense and protection, hunters, and competitive shooters. Their […] [Read More]

Customer Complaint Handling

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The average business owner has a love/hate relationship with their customers. On the one hand, they recognize how vital the customer is to the sustaining, growing, and building of the business (or at least if the business owner is sane, that is self evident!). On the other hand, customers often want to receive the product […] [Read More]

Results or Activities?

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One of the mantras that many business executives, consultants, coaches, and academics use when trying to motivate clients, executives and employees is, “Only results count.” What they are intending to communicate is the importance of focusing on the outputs of efforts and that outcomes are what determines success or failure of a business. At first […] [Read More]
Categories: General