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Running the Relay Race

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Many businesses began with two or more people excitedly agreeing to put their trust, faith, skills, and future successes in each other’s hands. Plans are made, decisions are reached, enthusiasm and excitement at what the future holds fuels late nights, weekends, and vacation time spent building the business. However, the real test of a business, […] [Read More]
Categories: General

Customer Service Continuation

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On June 11th, 2010, I wrote about an incident that had occurred where a major retailer stumbled in responding to a customer raising an issue with their customer service.  Now, nearly 45 days later, it is time to revisit that scenario and see what has transpired since then. Quick Review Just to refresh memories, a […] [Read More]
Categories: General

Business is not Immune to ID Theft

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Most of us have received unsolicited phone calls, emails, and even paper mail warning us of the dangers of identity theft.  The outcomes are dire.  Bills being run up on credit accounts, legal situations arising requiring defending actions that we are unaware of, and the cost and expense of proving that the actions of others […] [Read More]

Business is not a Hobby

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An out of state friend and I decided to get together after not seeing each other for over a year. While enjoying New Haven pizza, he began to tell me a tale of woe related to his Father’s business. According to my friend’s story, the father has been developing a real love for nature and […] [Read More]

Public Power uses Social Media Effectively

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Of all of the “hot topics” discussed in the business pages of newspapers, journals, industry publications, on blogs, in electronic bulletin boards, etc, none seem to be more topcial than the use of Social Media as a component of a company’s marketing efforts. However, for all of the theory, salesmanship, and enthusiasm around the potential […] [Read More]