A False Favre

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The annual circus around will Brett Favre come back or not is in full bloom. The rumors, speculation, and hypothesizing are being given the kind of time and attention more often reserved for true news stories that impact our daily lives much more personally and dramatically than whether a Football Quarterback who is on his […] [Read More]

Running the Relay Race

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Many businesses began with two or more people excitedly agreeing to put their trust, faith, skills, and future successes in each other’s hands. Plans are made, decisions are reached, enthusiasm and excitement at what the future holds fuels late nights, weekends, and vacation time spent building the business. However, the real test of a business, […] [Read More]
Categories: General

Customer Service Continuation

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On June 11th, 2010, I wrote about an incident that had occurred where a major retailer stumbled in responding to a customer raising an issue with their customer service.  Now, nearly 45 days later, it is time to revisit that scenario and see what has transpired since then. Quick Review Just to refresh memories, a […] [Read More]
Categories: General

Business is not Immune to ID Theft

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Most of us have received unsolicited phone calls, emails, and even paper mail warning us of the dangers of identity theft.  The outcomes are dire.  Bills being run up on credit accounts, legal situations arising requiring defending actions that we are unaware of, and the cost and expense of proving that the actions of others […] [Read More]

Business is not a Hobby

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An out of state friend and I decided to get together after not seeing each other for over a year. While enjoying New Haven pizza, he began to tell me a tale of woe related to his Father’s business. According to my friend’s story, the father has been developing a real love for nature and […] [Read More]

Public Power uses Social Media Effectively

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Of all of the “hot topics” discussed in the business pages of newspapers, journals, industry publications, on blogs, in electronic bulletin boards, etc, none seem to be more topcial than the use of Social Media as a component of a company’s marketing efforts. However, for all of the theory, salesmanship, and enthusiasm around the potential […] [Read More]

Serious Side of Fun

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Businesspeople are always on the hunt for ways to have fun at work to spice up their dreary office jobs, repetitive assignments, and projects that score high on the boredom scale. However, there are businesspeople whose job it is to provide fun for others. Those in the hospitality industry cannot survive on the business generated […] [Read More]

When Negatitivity is a Positive

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Most business people can easily rattle off reasons why customers should purchase from their business rather than from the competition.  The ease with which most entrepreneurs can slip into discussions of their; experience, business model, qualifications, testimonials, etc. is almost second nature.  While it is important to be able to answer that question convincingly and […] [Read More]

Everyday Counts in Customer Service

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A close friend of mine recently shared a horrific experience she had with a major retailer that manufacturers their own product brand Her experience should serve as a wake-up call to EVERY company that thinks that customer service, repair, technical support, or other “after the sale” functions are less important than sales and marketing She […] [Read More]

Sales Myths

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Of all the misconceptions that arise when entrepreneurs or business owners think about starting their own company; no area is more misunderstood than the sales function.  Many business people have a mistaken impression of what it takes to succeed in sales.  Furthermore, what passes for sales training often promotes ideas about the process that are doomed […] [Read More]
Categories: General