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Civility Counts

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Of late, there has been much spoken and written about the shrill and antagonistic tone taken by politicians and the media in an effort to have their message heard and rise above the din of other noise and static inundating voters, viewers, subcribers, etc. Unfortunately, the typical “Man in the Street” has been so turned […] [Read More]

When You Make A Mistake

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It is bound to happen at some point. Stay in business long enough and there is no way around it. In spite of your best efforts, the best you can hope for is to minimize or reduce the number of times it occurs, but it will happpen. What is the “it” we are referring to? […] [Read More]

Think Like A Customer

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Not every business requires sales people, not every business demands that resources be allocated to production or manufacturing, and it is not even essential that a business have a physical plant or address. However, for any business to succeed, there has to be one necessary condition above all others – a customer willing to make a purchase. And […] [Read More]

Do You Have a Key Employee?

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As 2011 begins with the optimism, exuberance, and excitement that a new year brings, many local football fans are having to come to terms with the head coach of the UCONN football team leaving for a different university. While not entirely a surprise, as Coach Edsall has been mentioned in numerous coaching vacancy discussions over […] [Read More]