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David Zahn

Talent Development’s Big Data Opportunity

We often hear of the benefit Big Data can provide to businesses intent on managing their inventory tracking, forecasting, customer segmentation, pricing and promotion, etc.  However, there is a tremendous opportunity to use the power of deeper analytics that is often not leveraged fully – in HR (and talent development specifically).  A recent article in […] [Read More]

De-Escalating a Customer’s Anger

It is bound to happen to every business at some point in dealing with clients, customers, shoppers, or those that seek to purchase a product or service.  There will not only be someone who has a complaint, but will express the complaint or dissatisfaction with anger.  The emotion can overwhelm and consume the ability to […] [Read More]

Global and Growing

The Comedian, Steven Wright famously commented, “It is a small word.  But, I would hate to have to paint it.”  However, for many business owners, as they have expanded their companies to multiple sites – even establishing offices in different countries, or even continents, they have had to address how to train and develop employees […] [Read More]

CONfident Employees

One of the biggest pressing social issues we confront is the re-integration of former prisoners back into society.  Among the largest obstacles that population must overcome is successfully seeking employment once no longer incarcerated.  While many people will voice the mantra, “they have served their time,” or , “we are a land of second chances,” […] [Read More]

Corporate Culture Capabilities

Many entrepreneurs, graduate students, and dreamers are pining away in search of the “next big thing” that will revolutionize the world of business.  While nearly all of them will fail in that pursuit, Austin McChord, Founder and CEO of Datto, has a very different take on innovation and the corporate culture required to generate a […] [Read More]

Is Heart or Head More Important?

If two business people ever find themselves together at a social gathering, it won’t take long before the conversation turns to whether to select for attitude in new hires or defer to a prospective employees; skills, prior training, experiences, or academic preparation. Customers who have had either a positive or a negative experience with a […] [Read More]

Data Sprawl and your Business

One of the best innovations of recent time is the ability to untether from large desktop computers that force the employee to work in a single location.  Whether it is through a laptop, a tablet, or even a smartphone, employees can now access corporate data, complete transactions, and conduct essential business functions while remotely located. […] [Read More]

Location, Location, Location

As an entrepreneur and business owner, a key decision to the success of the company is where to place the business.  While the internet is becoming a key distribution channel for many enterprises, the physical location of the business still remains a major contributor of the eventual business outcomes.  However, to do it correctly, requires […] [Read More]