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David Zahn

Shouting From the Mountain Top Part II

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This is the second of a two-part series on the field of Public Relations, and what entrepreneurs and small business owners should consider as they think about the value it can provide them. Entrepreneurs must constantly battle the uncertainty of when to authorize or commit to certain investments to build the business.  Some of those […] [Read More]
Categories: General

Shouting From the Mountain Top

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This is the first of a two-part series on the field of Public Relations, and what entrepreneurs and small business owners should consider as they think about the value it can provide them. There is the old discussion topic that often gets debated about whether a tree falling in the forest makes a noise if […] [Read More]

Talent Development’s Big Data Opportunity

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We often hear of the benefit Big Data can provide to businesses intent on managing their inventory tracking, forecasting, customer segmentation, pricing and promotion, etc.  However, there is a tremendous opportunity to use the power of deeper analytics that is often not leveraged fully – in HR (and talent development specifically).  A recent article in […] [Read More]

De-Escalating a Customer’s Anger

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It is bound to happen to every business at some point in dealing with clients, customers, shoppers, or those that seek to purchase a product or service.  There will not only be someone who has a complaint, but will express the complaint or dissatisfaction with anger.  The emotion can overwhelm and consume the ability to […] [Read More]

Global and Growing

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The Comedian, Steven Wright famously commented, “It is a small word.  But, I would hate to have to paint it.”  However, for many business owners, as they have expanded their companies to multiple sites – even establishing offices in different countries, or even continents, they have had to address how to train and develop employees […] [Read More]

CONfident Employees

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One of the biggest pressing social issues we confront is the re-integration of former prisoners back into society.  Among the largest obstacles that population must overcome is successfully seeking employment once no longer incarcerated.  While many people will voice the mantra, “they have served their time,” or , “we are a land of second chances,” […] [Read More]

Corporate Culture Capabilities

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Many entrepreneurs, graduate students, and dreamers are pining away in search of the “next big thing” that will revolutionize the world of business.  While nearly all of them will fail in that pursuit, Austin McChord, Founder and CEO of Datto, has a very different take on innovation and the corporate culture required to generate a […] [Read More]

Is Heart or Head More Important?

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If two business people ever find themselves together at a social gathering, it won’t take long before the conversation turns to whether to select for attitude in new hires or defer to a prospective employees; skills, prior training, experiences, or academic preparation. Customers who have had either a positive or a negative experience with a […] [Read More]