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Author: David Zahn

Well-written contracts are the very foundation of avoiding conflict

ADR is A-OK

The following is the conclusion of a two-part article addressing the importance of identifying legal considerations in the commission of one’s business activities before it is too late.  In this first
Jeffrey M. Haber, Esq. has assisted many clients to resolve differences through Alternative Dispute Resolution methods.

Ounce of Prevention

The following is a two-part article addressing the importance of identifying legal considerations in the commission of one’s business activities before it is too late.  In this first article, the
Customers want to release their "inner Tommy" when salespeople do not listen.

Ever Feel Like Roger Daltry?

While at my desk earlier this week, a phone call came in and I picked up the receiver to hear an overly enthusiastic salesperson make numerous mistakes.  Allow me to share a few with you:
Yer Out, Ikea due to poor customer service!

Inning Over, Ikea

Recently I went on a shopping trip for a casual use sofa to local furniture stores. My trip included a visit to the newly opened Jordan’s Furniture store.  With a packed parking lot, and loud music as
Jeff Gunderman, President of EYE Corp Media.

Just In Time Advertising

There is a concept within the manufacturing community referred to as “Just In Time.”  The main thesis of a Just In Time manufacturing plant is that products are produced as close to when an order is
South Central Connecticut CEO & President, Larry Bingaman

Conscious Capitalism or Conspicous Consumption?

The default assumption of many employees, MBA Students, and quite a few entrepreneurs is that the mission of any business should be to make as much money as possible.  Following the lead of
Rachael Chappa, an expert in PR and media Relations shares some insights.

Shouting From the Mountain Top Part II

This is the second of a two-part series on the field of Public Relations, and what entrepreneurs and small business owners should consider as they think about the value it can provide them.
Rachael Chappa, an expert in PR and media Relations shares some insights.

Shouting From the Mountain Top

This is the first of a two-part series on the field of Public Relations, and what entrepreneurs and small business owners should consider as they think about the value it can provide them. There is
Big Data presents a huge opportunity in Talent Development decision-making.

Talent Development’s Big Data Opportunity

We often hear of the benefit Big Data can provide to businesses intent on managing their inventory tracking, forecasting, customer segmentation, pricing and promotion, etc.  However, there is a
angry-customer

De-Escalating a Customer’s Anger

It is bound to happen to every business at some point in dealing with clients, customers, shoppers, or those that seek to purchase a product or service.  There will not only be someone who has a