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David Zahn

Planning, Failing, and Failing to Plan

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Of all the business truisms that one will encounter, none is perhaps more likely to resonate with executives, strategic planners, consultants, and managers than failing to plan is the equivalent of planning to fail. Without a plan in place, it is almost a guarantee that no future outcome will have any degree of likelihood of being achieved. […] [Read More]

Is Business Culpable for Sandy Hook?

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In the tremendous sadness, shock, outrage, and political positioning that is occurring around the Sandy Hook Elementary School massacre, there is the search for explanation as to how it could have happened, who is to blame, what we could have done to prevent it, etc. At some point in these tragedies, businesses will come under […] [Read More]

Lessons from the Bench

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When the mail brought a notice alerting me that I was chosen to show up to the courthouse and possibly participate in a jury, I did what many have done – tried to think of ways to get out of it. However, whether it was a sense of civic pride, obligation, commitment, or just that […] [Read More]
Categories: General

Avoiding Bad Apple Employees

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Businesses are fond of claiming that employees are their best assets or biggest competitive advantage over other companies in the market. Yet, when it comes to properly practicing “due diligence” with new hires, the words and the music don’t always match.  It is common for many small and growing businesses to begin their expansion by […] [Read More]
Categories: General

HR is More Than “Sick Visits”

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One of my close friends works for a company that has nearly tripled in size over the last couple of years due to a rather large contract that allowed for almost exponential expansion. As we visited recently and shared stories of our work (some humorous, some less so); it became apparent that the company she […] [Read More]

P-O-Inted Observations on Collaborative Promotion Optimization

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The Promotion Optimization Institute (P-O-I) just concluded their Fall Joint Business Planning Summit in Chicago, IL and attendees and participants left with as many questions as they received answers.  Under most circumstances that would signal trouble for an industry association; after all, the general expectation is that conference participants will be able to bring their […] [Read More]
Categories: General

Loyalty, Customer Service, and Sales

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I recently completed delivering a training session at a client site that took me nearly fully across the country. Using the opportunity to visit friends I don’t get to see too often on the West Coast, I extended the trip to permit me to double up on prospecting with clients in the Pacific time zone […] [Read More]
Categories: General

Aiming the Arrow at the Target

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Business results are down, sales are in decline, errors are creeping into production, profits are in decline, margins are in a freefall, and things just aren’t being done as effectively and efficiently as before.  For many business leaders, that is the time when they reach for their trusted “go-to” reaction and decide to heap training […] [Read More]