Posts by Author

David Zahn

A Lost Customer

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Connecticut has much to preen about with a beautiful shoreline, rolling verdant hills, and the state’s pride and joy – UConn sports. One thing that is not particularly strong in the state is the differentiation between grocers. If one were blindfolded and could not remove it until they were in aisle 5 of nearly any […] [Read More]

Failure Happens – Now What?

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The statistics are sobering.  Start-ups have a high failure rate.  According to an article written in Harvard Business Review (http://hbswk.hbs.edu/item/6591.html) that addressed failures of start-up businesses, failure occurs between 30 and 40% of the time if it is defined as losing all assets and 90-95% of the time if defined as not receiving the expected ROI  […] [Read More]

It Isn’t that Complicated

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When asked to choose between detail and complexity versus simplicity and clarity, most of us choose the route of the simple.  Perhaps it is our short attention spans, our sense of being time-impoverished, or our feeling of being overwhelmed by the increasing number of tasks or commitments we all juggle in the span of teh […] [Read More]

Resilience is a Group Exercise

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Every business owner has heard the mantra that there is nothing constant but change itself.  A quick review of the last two decades points out one very salient example; in the 1990′s, books were sold in Mass Merchandising stores (Kmart, Wal-mart, and others).  That entire department of products then became the domain of book retailers […] [Read More]

Civility Counts

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Of late, there has been much spoken and written about the shrill and antagonistic tone taken by politicians and the media in an effort to have their message heard and rise above the din of other noise and static inundating voters, viewers, subcribers, etc. Unfortunately, the typical “Man in the Street” has been so turned […] [Read More]

When You Make A Mistake

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It is bound to happen at some point. Stay in business long enough and there is no way around it. In spite of your best efforts, the best you can hope for is to minimize or reduce the number of times it occurs, but it will happpen. What is the “it” we are referring to? […] [Read More]

Think Like A Customer

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Not every business requires sales people, not every business demands that resources be allocated to production or manufacturing, and it is not even essential that a business have a physical plant or address. However, for any business to succeed, there has to be one necessary condition above all others – a customer willing to make a purchase. And […] [Read More]

Do You Have a Key Employee?

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As 2011 begins with the optimism, exuberance, and excitement that a new year brings, many local football fans are having to come to terms with the head coach of the UCONN football team leaving for a different university. While not entirely a surprise, as Coach Edsall has been mentioned in numerous coaching vacancy discussions over […] [Read More]

Go Ahead, Be a Grinch

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As you sit around the holiday fireplace this year and feign being happy with the gifts you will never use, pretend not to mind the cost of the dinner on the table, or act interested in hearing the same stories over and over from the forgetful relative, you may get the vague feeling that you are […] [Read More]

Social Media and Business

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Time Magazine has announced that Mark Zuckerberg, a 26 year old entrepreneur and creator of Facebook, is the “Time Person of the Year.”  With much fanfare and gallons of ink devoted to the creative genius of the idea, business platform, and usefulness of the application; one out of every twelve people ON THE PLANET now […] [Read More]