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Category: General

Training’s Tension

For any business to succeed, employees must remain current on industry trends, new products, customer wants and needs, technological advances, internal policy changes, etc. In fact, nearly every

Innovation’s Foundation

At the core of every business’s strategy is uncovering the best ways to meet and anticipate their customer or shopper jobs or capabilities and integrate their products and services into that future

Fear is not Your Friend

Since our earliest days walking the earth, the human condition is such that we all have an innate response to a situation we deem to be fearful. In years gone by; that might have meant the difference

Planning, Failing, and Failing to Plan

Of all the business truisms that one will encounter, none is perhaps more likely to resonate with executives, strategic planners, consultants, and managers than failing to plan is the equivalent of
Does the shopper, manufacturer, or retailer have the responsibility for outcomes?

Is Business Culpable for Sandy Hook?

In the tremendous sadness, shock, outrage, and political positioning that is occurring around the Sandy Hook Elementary School massacre, there is the search for explanation as to how it could have

Lessons from the Bench

When the mail brought a notice alerting me that I was chosen to show up to the courthouse and possibly participate in a jury, I did what many have done – tried to think of ways to get out of it.
Categories: General

Avoiding Bad Apple Employees

Businesses are fond of claiming that employees are their best assets or biggest competitive advantage over other companies in the market. Yet, when it comes to properly practicing “due diligence” with
Categories: General

HR is More Than “Sick Visits”

One of my close friends works for a company that has nearly tripled in size over the last couple of years due to a rather large contract that allowed for almost exponential expansion. As we visited

P-O-Inted Observations on Collaborative Promotion Optimization

The Promotion Optimization Institute (P-O-I) just concluded their Fall Joint Business Planning Summit in Chicago, IL and attendees and participants left with as many questions as they received
Categories: General

Loyalty, Customer Service, and Sales

I recently completed delivering a training session at a client site that took me nearly fully across the country. Using the opportunity to visit friends I don’t get to see too often on the West Coast,
Categories: General