Note: The Connecticut Media Group is not responsible for posts and comments written by non-staff members.

Posts filtered on Category

General

Lessons from the Bench

on
When the mail brought a notice alerting me that I was chosen to show up to the courthouse and possibly participate in a jury, I did what many have done – tried to think of ways to get out of it. However, whether it was a sense of civic pride, obligation, commitment, or just that […] [Read More]
Categories: General

Avoiding Bad Apple Employees

on
Businesses are fond of claiming that employees are their best assets or biggest competitive advantage over other companies in the market. Yet, when it comes to properly practicing “due diligence” with new hires, the words and the music don’t always match.  It is common for many small and growing businesses to begin their expansion by […] [Read More]
Categories: General

HR is More Than “Sick Visits”

on
One of my close friends works for a company that has nearly tripled in size over the last couple of years due to a rather large contract that allowed for almost exponential expansion. As we visited recently and shared stories of our work (some humorous, some less so); it became apparent that the company she […] [Read More]

P-O-Inted Observations on Collaborative Promotion Optimization

on
The Promotion Optimization Institute (P-O-I) just concluded their Fall Joint Business Planning Summit in Chicago, IL and attendees and participants left with as many questions as they received answers.  Under most circumstances that would signal trouble for an industry association; after all, the general expectation is that conference participants will be able to bring their […] [Read More]
Categories: General

Loyalty, Customer Service, and Sales

on
I recently completed delivering a training session at a client site that took me nearly fully across the country. Using the opportunity to visit friends I don’t get to see too often on the West Coast, I extended the trip to permit me to double up on prospecting with clients in the Pacific time zone […] [Read More]
Categories: General

Aiming the Arrow at the Target

on
Business results are down, sales are in decline, errors are creeping into production, profits are in decline, margins are in a freefall, and things just aren’t being done as effectively and efficiently as before.  For many business leaders, that is the time when they reach for their trusted “go-to” reaction and decide to heap training […] [Read More]

Do You Measure Customer Equity?

on
As a business person, executive, or entrepreneur there are many specific measures employed to gauge business success. Some of them are quite familiar to business people; profit, sales dollars, market share, number of customers, and costs among others. However, while those are certainly indicative of success and appropriate to be tracked; they do not give […] [Read More]

Should we Give Cold Calls the Cold Shoulder?

on
As a trainer and consultant, I often am asked to help sales forces hone their skills in prospecting, sales methods, sales call techniques, etc.  Among the clients or prospects that inquire about those services, some of them use a “cold-calling” model for interest generation among their potential markets to generate sales.  I often have to […] [Read More]

How to Employ Different Decision-Making Styles

on
The average entrepreneur or businessperson has expertise insome mixture of the following:  a function (Accounting, Information Technology, Engineering, Human Resources, Customer Service, etc.), a skill (craft, programming, speaking, writing, cooking, interviewing, etc.) or,  a particular trait (detail-oriented, perseverance, good humor, etc.) What is not as likely to be resident in the businessperson or entrepreneur is […] [Read More]

Mokita as a Strategy

on
Everyone one of us has had the experience of thinking we have been dropped into a parallel business universe where right is wrong, and wrong is right. What makes sense is ignored and what is proferred instead is a tacit agreement to overlook the obvious and maintain the status quo. There is a word in […] [Read More]