Comments for Getting Personal About Business

Comment on LeBron Lessons by Damian

Damian — Sat, 04 Feb 2012 10:53:29 +0000

hello, really good blog, and a really good understanding of topic.

Comment on Slow Down to Go Fast by Jannette

Jannette — Tue, 31 Jan 2012 00:50:59 +0000

Arrived at your blog post through Bing. You know I will be subscribing to your rss feed.

Comment on Market to Me, Not Yourself by FedJodia

FedJodia — Sun, 29 Jan 2012 18:12:37 +0000

Thanks a bunch for making the effort to describe the terminlogy to the starters!

Comment on Slow Down to Go Fast by Angeles

Angeles — Sun, 29 Jan 2012 08:11:42 +0000

Excellent post, great website style, carry on the great work

Comment on Structure Rewards Correctly by Erik Charles

Erik Charles — Thu, 12 Jan 2012 20:00:05 +0000

David, comprehensive post – like how you’ve structured this. A key way to successfully rewarding behavior, which you mention in Mistake #2 is optimizing your sales compensation pay mix. When you’re determining pay mix, you need to consider several business factors. For instance, What is your current churn rate? Are there competitors in the market? For more, check out my blog here: http://www.xactlycorp.com/media/2012/01/when-goals-meet-incentives/

Comment on Structure Rewards Correctly by Erik Charles

Erik Charles — Thu, 12 Jan 2012 19:51:49 +0000

Comment on Do You Have a Key Employee? by abjsport

abjsport — Wed, 04 Jan 2012 03:03:32 +0000

Decide on a local community that will allow one to greatest live your daily routine. Many people pick residential areas depending on schools. Would you like access to buying and also public transit? Will be access to nearby facilities just like libraries and also galleries important to a person? Or do you prefer the tranquility of the non-urban local community?

Comment on A Lost Customer by David Zahn

David Zahn — Fri, 16 Dec 2011 01:53:11 +0000

It is possible that I hit it on a bad day. Perhaps another attempt is warranted.

Comment on A Lost Customer by Bears Jersey

Bears Jersey — Fri, 16 Dec 2011 01:49:30 +0000

Comment on Are the Daily Deal Discount Sites Worth it? by Aishwarya

Aishwarya — Tue, 06 Dec 2011 11:24:28 +0000

Yes. The benefits of Groupon are really high from the view point of both customers and merchants. But, it is highly necessary to facilitate users or customers with technology improvement and advancement. With many competitors like LivingSocial and other software in the internet, it is highly necessary to give technology improvements.

More the technical advancements are, more the benefits.

Comment on So You Are A CEO – Now What? by David Zahn

David Zahn — Sun, 20 Nov 2011 19:52:51 +0000

Chris – your insight is spot-on. Passion cannot be bought. Employees will gladly accept better than market incomes – but getting them to truly “live” the business the way an entrepreneur does/will is rarely accomplished with a paycheck. David Zahn

Comment on So You Are A CEO – Now What? by Chris McGee

Chris McGee — Sun, 20 Nov 2011 19:43:53 +0000

Hi David!

I could not agree more with your assessment of the CEO. I’m an entrepreneur bootstrapping a business. When I got started, I thought it would be easy to hire a sales force. I thought I could substitute generous compensation for passion about my business. I quickly found out that there are no shortcuts that will get around training and persistent reinforcement of the vision and the mission of the enterprise.

Comment on Three Ms by ruth zahn

ruth zahn — Tue, 08 Nov 2011 00:58:29 +0000

What a beautiful tribute to your friend. I know that you will miss him.

Comment on A Diamond in the Swamps of Jersey by Brigitte

Brigitte — Fri, 21 Oct 2011 14:03:36 +0000

I believe that what you saw (and felt) was someone that genuinely wanted you to enjoy your experience! It’s impossible to fake the genuine article, when someone means it, it shows!

True gems shine even when they are not held up to the light! – This lovely person was obviously content in her life outside her home… We don’t all wear our hearts on our sleeves with everyone we happen upon. While going about our days we sometimes only share an extension of a smile with people we have met before, or share an ‘out of the norm’ experience with!

I first experienced this when I visited here from the UK in the summer of 1987 (I did not know then that I would only ever go home once after 23 years), I was amazed at all the wishes for me to “Have a nice day!” Familiarity I was unfamiliar with!

I welcome some interuptions at work and sharing my knowledge of the Collision/Car Repair procedure (Yes, it’s a procedure that I will gladly handle for anyone) makes a welcome break from calculations and car part searches.

Comment on A Lost Customer by Lindsay

Lindsay — Fri, 08 Jul 2011 15:09:03 +0000

doh! I meant quite!

Comment on A Lost Customer by Lindsay

Lindsay — Fri, 08 Jul 2011 15:08:15 +0000

I have to say I am surprised. I have shopped at Fairway quote a few times, and each time I have been impressed with the service. Recently I was looking for lemongrass and asked an employee where it was. He didnt even work in that department but went to find someone who did, and he didnt leave until he saw that I had what I was looking for, and then he asked if there was anything else I needed. Ive also had pleasant experiences on other occasions in other departments including cheese, seafood, general grocery and cashiers. You should consider giving them another chance.

Comment on A Lost Customer by Chris Preovolos

Chris Preovolos — Fri, 01 Jul 2011 14:38:59 +0000

Never really had an issue at Fairway.

Comment on You Lost Me at Hello by Fran

Fran — Wed, 27 Apr 2011 21:48:19 +0000

Great article, We have also done the college shopping and the thing that bothers me the most is not really where you go to school but what you do with your education. There have been many great people who have gone to Community college and made their mark in the business world.

Comment on A Lost Customer by NHL Jersey

NHL Jersey — Mon, 04 Apr 2011 06:03:34 +0000

thank you for sharing.I like it very much!

Comment on Trade Show Selling by Charles Dugan

Charles Dugan — Thu, 17 Mar 2011 18:42:16 +0000

An “evergreen” post if I ever saw one, David:). I first read this last year, and stumbled across it again today – no loss of relevance. At our
trade show display business, we’ve been providing great trade show display tools for over 25 years – but there are always the clients that think setting up the booth and sitting down to drink coffee and read the paper will get the results they want – as you point out, there’s a lot more to it!

Comment on Salary = Success by fort william b & b

fort william b & b — Sat, 26 Feb 2011 22:30:00 +0000

Good thought though it is not like George Harrison is it?

Comment on Branding Vegas Style by Pete

Pete — Mon, 21 Feb 2011 23:15:47 +0000

You are right about there being very little difference between the different hotels. Even the 3 star hotels on the strip are great to stay, at only a fraction of the cost of the 5 star hotels.

Comment on When You Make A Mistake by windus

windus — Sun, 30 Jan 2011 13:15:42 +0000

Great example, really detailed. Very interesting article, if one can prevent errors then these could be turn into good occasions. Of course it’s a good tactic.

Comment on Social Media and Business by Sally Winter

Sally Winter — Thu, 16 Dec 2010 13:51:32 +0000

This is great information. Exactly what I was looking for - thank you! You may also be interested in the Social Media Marketing Machines Bonus video for good information on using social media for promoting local businesses, as well as B2B marketing.

Comment on The New Truths About PR (Part 1) by Rob Seitz

Rob Seitz — Mon, 15 Nov 2010 11:38:35 +0000

More than just the “promises (for) an illuminating presentation,” I will stop just short of “guaranteeing” an illuminating presentation since “guaranteeing” is such a legal word. Plus, attendees will get a FREE copy of David’s “Real-Time” book — now on The Wall Street Journal’s and USA Today’s Business Books Bestsellers lists. Plus, plus — If you join or re-new your FCPRA membership at this event, you get both the event and the book for the equivalent of FREE! (Sorry, no steak knives or other kitchen gadgets will be offered.)

FCPRA has hosted David twice before and the organization and our guests have never been disappointed and, I am confident, always “illuminated”!

Comment on The New Truths About PR (Part 1) by David Meerman Scott

David Meerman Scott — Mon, 15 Nov 2010 10:03:03 +0000

Thanks David – it was good so communicate with you. I am looking forward to my talk in CT.

Just a decade ago, consumers had little information choice – there was a daily newspaper, some specialty magazines, and three network TV channels. Companies could ram “messages” down the throats of consumers on the company timetable.

With tremendous choice today, the consumer is in charge.

Sadly, most companies PR programs have not kept up.

David

Comment on Customer Complaint Handling by Alex

Alex — Thu, 29 Jul 2010 11:27:40 +0000

Hi David. Maybe the time will come when companies start to understand that their customers are not only cash cows but also valuable partners when it comes to product testing and developement. Complaints are in most cases an offer of a customer to look for a solution. Unfortunately a lot of companies havent’t started to realize this.

Comment on Trade Show Selling by Table Top Displays

Table Top Displays — Wed, 16 Jun 2010 10:14:54 +0000

Really nice post… I’ve just tweet it!

Comment on Everyday Counts in Customer Service by Everyday Counts in Customer Service – Getting Personal About … « Customer Service Max

Fri, 11 Jun 2010 22:30:41 +0000

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Comment on Trade Show Selling by Display Booths

Display Booths — Fri, 11 Jun 2010 10:13:44 +0000

There are some people who underestimate the usefulness of trade shows.
Many have given up on them. In fact, more and more business owners are pulling out of trade shows. This is a wrong strategy. Instead of pulling out, they should think of various ways of improving their trade show displays and their booths. This way, they would have better shot at attracting potential customers.

Comment on Sales Myths by john oates

john oates — Wed, 02 Jun 2010 15:09:32 +0000

Hey Dave,

GREAT article. Love the message. I have a couple of questions for you about your blog. If you could give me a shout back via email, I’d really appreciate it.

Thanks!

Best,
John

Comment on Customer Complaint Handling by Mina Rivera

Mina Rivera — Thu, 06 May 2010 04:53:02 +0000

I went to Lowe’s in order to take a quote for a new carpet, but they told me that I have to paid for measures and lead testing in the place were they going to install the new carpet because is a law testing houses that were build before 1972. I paid for the measures and lead testing. They came and did the measures but they did not test for lead when I went back to lowe’s I told them that I need my money back because they did not test for lead and they told me that the person who came is an expert and he did not see that my house needed the test. It is true that an expert just for seen the area where he supposed to test knows that is not neccesary because do not have a lead?.

Comment on Are Niches Ditches or Riches? by Tweets that mention Are Niches Ditches or Riches? - Getting Personal About Business - Connecticut News -- Topsy.com

Thu, 06 May 2010 00:14:49 +0000

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Comment on Twitter Dee Twitter Dumb by uberVU - social comments

uberVU - social comments — Tue, 27 Apr 2010 16:42:26 +0000

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Comment on Customer Complaint Handling by chloe

chloe — Fri, 23 Apr 2010 05:47:31 +0000

Customer complaint handling is a good way to improve your business. Complaint handling believe or not take skill and effort in talking to customers.There are also complaint services that you can rely to in case you need help.

Comment on Customer Complaint Handling by chloe

chloe — Wed, 21 Apr 2010 02:12:56 +0000

Customer complaint handling is one of the crucial things that a business should take care about. Some companies that are outsourcing can do the jobs you want them to do. They can handle your customer with great care and respect.

Comment on College Grads Take Heed by Pierremarie

Pierremarie — Fri, 09 Apr 2010 19:11:21 +0000

Very great points. Even if you are the best in your class, the business world is a different animal. The few that will get lucky to get a job in this environment will need to take these advices.

If you have the entrepreneurial spirit, it is the time to rely on it. Start something.

Comment on Trade Show Selling by Matt

Matt — Mon, 05 Apr 2010 13:43:48 +0000

Great list! At KDF, http://www.kdf-comp.com we’ve been producing trade show graphics for over 15 years and I must say you really seem to know your stuff!

Comment on Customer Is King by Ben Waugh

Ben Waugh — Tue, 26 Jan 2010 18:27:16 +0000

Nice site. There

Comment on Customer Is King by Dan Waldron

Dan Waldron — Tue, 26 Jan 2010 18:16:13 +0000

You know, I have to tell you, I really enjoy this blog and the insight from everyone who participates. I find it to be refreshing and very informative. I wish there were more blogs like it. Anyway, I felt it was about time I posted, I