Note: The Connecticut Media Group is not responsible for posts and comments written by non-staff members.

Striving to improve customer service will lead to higher pricing capability.

The Relationship Between Customer Service and Pricing

The default assumption or business practice for many technology or business service companies and executives is that determining pricing for products and/or services is the domain of marketing.
Trust overcomes the hidden agenda a member may have.

Business Opportunity Limiter: Trust

Business professionals pride themselves on being able to quickly and accurately assess opportunities and creatively determine appropriate solutions to address or leverage those opportunities.  They
Employee development is critically important.

Employee Development Follies

One sure way to get managers and employees to roll their eyes and all but wish for a short-term illness is to announce that they are to attend or participate in a company-sponsored training session. 
Is this organizational struture right for your company?

Inverted or Perverted Organization

There has been a movement that has overtaken many businesses that attempts to re-imagine how to effectively create an organizational culture.  The traditional corporate culture was shaped like a
Deborah A Bussiere shares the secrets of harnessing the power of women in leadership.

Time to End the Good Ole Boy Network (Part II)

This is the second of a two-part series addressing the strength of having female executives either owning or in senior positions within the company.  This two-part series is presented by a guest
Deborah A Bussiere shares the secrets of harnessing the power of women in leadership.

Time to End the “Good Ole’ Boy Network”

Upon occasion, I like to turn this column over to industry thought leaders and allow them the opportunity to directly address issues of pressing importance to the business community from their
Small business success demands being innovative.

Enacting Innovation

As we are beginning to enter the time when political candidates start positioning themselves for runs at the Presidency, the topic of small business policies and the impact small business has on the
Do your customers see you as you see yourself?

Does your Business Suffer From Mistaken Identity?

Whenever law enforcement attempt to identify a suspect, they are quite aware that eyewitness accounts can be notoriously inaccurate as to details, descriptions, and order of events.  Similarly,