Best Buy cancels some Black Friday orders days before Christmas

Shoppers wait in line on Thursday, Nov. 24, 2011, for Best Buy to open in Knoxville, Tenn. Over 1,000 people were estimated to be in line at the store an hour before it opened. (AP Photo/Knoxville News Sentinel)

Best Buy might make the naughty list this Christmas.

Some customers are still waiting to receive electronics purchased online  in December and November, including some Black Friday specials, according to various media reports.

The company released a statement this week to FOX 9 in Minneapolis apologizing for the untimely issue.

“Due to overwhelming demand of hot product offerings on during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders,” Best Buy said in an emailed statement to FOX 9. “We are very sorry for the inconvenience this has caused and we have notified the affected customers.”

Customers have taken to the company’s forum to blast the electronics retailer for failing to deliver the items ahead of Christmas or Hanukkah.

One disgruntled customer, writing under the handle “JNH,” said on the forum that an order of a BlackBerry Playbook Tablet before Thanksgiving. Three days later, they received an email from Best Buy saying the order had been canceled.

Scott Mitchell of Ridgefield, Conn.,  told that he experienced the same thing days after purchasing an item from

“We had ordered and received confirmation for a Holiday Bundle from Best Buy’s Web site. We received a confirmation on the purchase and an expected shipping date,” Mitchell said. “On Thursday of this past week we received an e-mail informing us that the order was being canceled.”

The company’s forum was littered with threads from unhappy customers who had their orders canceled after purchasing items online.

Many who wrote in said Best Buy ruined their Christmas.

Dan McGraw