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Monthly Archive for February, 2014

: February, 2014

Locks and Alarms Does NOT Mean Business is Secure

There was a time when a business was considered secure if they locked their doors and windows, had an alarm system installed, ensured that the perimeter was well-lit, and if needed; hired guards to

Is ROI the True Determinant of Success?

ATwo different consulting experiences recently from different parts of the world reinforced a very important lesson that questioned conventional business wisdom.  In one experience, I was invited

Is Your EAP A-OK?

If a business owner or senior executive were to be awakened at 3am and asked, “what is the most important asset in your company?”  Or, if they were forced to respond to what differentiates their

Is Customer Service Dying?

One of the more commonly uttered beliefs among business executives is that it is easier to keep an existing customer than it is to acquire a new one.  Therefore, one would expect there to be emphasis