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Monthly Archive for July, 2015

: July, 2015

De-Escalating a Customer’s Anger

It is bound to happen to every business at some point in dealing with clients, customers, shoppers, or those that seek to purchase a product or service.  There will not only be someone who has a

Global and Growing

The Comedian, Steven Wright famously commented, “It is a small word.  But, I would hate to have to paint it.”  However, for many business owners, as they have expanded their companies to multiple

CONfident Employees

One of the biggest pressing social issues we confront is the re-integration of former prisoners back into society.  Among the largest obstacles that population must overcome is successfully seeking

Corporate Culture Capabilities

Many entrepreneurs, graduate students, and dreamers are pining away in search of the “next big thing” that will revolutionize the world of business.  While nearly all of them will fail in that

Is Heart or Head More Important?

If two business people ever find themselves together at a social gathering, it won’t take long before the conversation turns to whether to select for attitude in new hires or defer to a prospective